FAQ (Frequently Asked Questions)
Where is my order?
- You can see the status of your order by logging in to your account and clicking on the "My Orders" section. The order status will let you know whether the item has been dispatched yet. If you have not received your order and it is past the estimated delivery date, please get in touch so we can investigate.
Can I return an item if I simply don't like it?
- Absolutely. We offer a 30 day hassle-free returns policy and will issue a refund as long as the item has not been used.
How do I return an item?
- Get in touch with our customer service team using our contact form, or by calling us on 0344 880 3882.
I have just made an order but put the wrong address, can I change it?
- If you notice any incorrect information on your order, please contact us as soon as possible so we can change.
Can I specify a safe place for my delivery?
- Yes, please contact us if you would like us to leave the item around your property or with your neighbours if you are not in. We may not be able to offer this service for high value orders though.
Is it safe to order online?
- Yes! Our website has all the necessary security in place to ensure a safe transaction between you and us.
If you cannot find the answer to your question below, please contact us and we'll be happy to help.